Question 1

How to place an order?

Accepted Answer

Add your items to the cart, fill in your shipping information, and confirm your payment. You will receive a confirmation by email.

Question 2

Can I modify my order?

Accepted Answer

You can modify your order as long as it hasn't been shipped. Contact us quickly.

Question 3

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, Amex) through our secure platform Stripe.

Question 4

Do you ship internationally?

Accepted Answer

Currently, we deliver to mainland France and the United States. Other countries will be available soon.

Question 5

How can I track my order?

Accepted Answer

You will receive an email with your tracking number as soon as your package is shipped.

Question 6

Are the glasses really connected?

Accepted Answer

Yes! All our glasses integrate Bluetooth 5.3, WiFi 6E, and our embedded AI. They work with the HeyCyan app.

Question 7

What is the battery life?

Accepted Answer

Our glasses offer up to 72 hours of battery life with mixed usage, featuring fast wireless charging.

Question 8

Can I have prescription lenses fitted?

Accepted Answer

Yes, our frames are compatible with prescription lenses. Our partner opticians can fit them.

Question 9

What is your return policy?

Accepted Answer

You have 14 days to return your order. Items must be in their original condition.

Question 10

What is the warranty?

Accepted Answer

All our glasses come with a 2-year warranty against manufacturing defects.

Question 11

How to initiate a return?

Accepted Answer

Log in to your account, go to your orders, and click on 'Return'. You will receive a prepaid label.

Frequently Asked Questions

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